Kimber Wallace
Customer Success | Project Management | Consulting
Phone: 970-640-5501
Email: kimber_wallace@outlook.com
Location: Grand Junction, Colorado
LinkedIn
ABOUT
I’m a results-driven professional with 7+ years of experience in customer success, project management, and consulting specializing in realized value and fostering strong client relationships. In my most recent role, I was a Senior Customer Success Project Manager at Mediafly managing global enterprise and mid-market accounts, serving as a consultant to help clients achieve their business goals via customized experiences through our platform. Currently, I’m pursuing my PMP certification and engaging the community by serving youth sports—watch the video to learn more about my personal life outside of work!
KEY ACHIEVEMENTS
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$6M ARR Portfolio with 114% net retention rate managing both mid-market and enterprise accounts, working with brands Zimmer Biomet, PepsiCo, Bridgestone, Constellation Brands, Zscaler
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Generated $1M project expansion revenue in FY2024 through strategic account planning, proactive value realization, and creative consulting, earning promotion from Project Manager to Senior Project Manager in September 2023
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Preserved $3M in strategic/enterprise account revenue through proactive risk monitoring, successful implementations, and creative project launches reducing churn from 5% in FY23 to 3% in FY24
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At Impact Point Group, drove business development and renewals, collaborating with clients and leadership to align intelligent creative solutions with business objectives, playing a key role in a 85% revenue increase and 80% growth in new logos over three years.
SKILLS & EXPERTISE
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TECH EXPERTISE
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Salesforce, Gainsight, GuideCX
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Microsoft Office, Google Suite
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Asana, Trello, Wrike, Smartsheet
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CUSTOMER SUCCESS & RELATIONSHIP MANAGEMENT
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Stakeholder Management
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ARR and Account Management
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Strategic Planning
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Data Analysis & Management
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Program Management
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Facilitation
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PROJECT MANAGEMENT
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Leadership
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Services Scoping and Contracting
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Strategic and Creative Consulting
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SaaS Solution Implementation
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Process Analysis and Improvement
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Problem Solving
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Communications
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